Nokia Phone Return Policy
As much as it is rare to make a return of the Nokia phone, it is still something that happens, like any other company that sells products, so it is necessary as usual to have a policy that guides on how one can proceed.
Nokia allows phones to be returned just within 30 days of the original shipping date, the return must include a receipt or invoice as proof of purchase.
You are also required to return the phone in a new condition accompanied by its original packaging and accessories. The return charges are all directed to the customers and are credited to the original mode of payment. Shipping charges are not included.
If you return a phone within 30 days from the date of purchase, Nokia would be able to give you a refund or a replacement. This applies to purchases made on their website or an authorized seller and only if the product is faulty.
Nokia also has a warranty period that extends up to 12 months in the United States. So you are allowed to return a product within that period only if it meets the requirements stipulated by Nokia. The warranty enables your phone to be repaired either for free or at a fee as per the terms and conditions.
Although Nokia allows returns of phones, it, however, is explicit on the kind of phones they accept to qualify for either a refund or a replacement.
The following are some of the reasons Nokia may decline your return;
Errors or damages that may be caused by liquid or dampness, unless the phone is designed to be water-resistant under certain conditions that are described by the manufacturer. If you exceed the set limits Nokia states that it will not be liable.
Phones that are physically damaged such as cracks on the screen or dents that are a result of a drop or one that appears to be hit. As much as this does not qualify for an exchange, there is still a repair option that is also charged
The policy indicates that taking your phone to an unauthorized phone repair shop makes a return difficult because it may be rejected or may attract a service repair fee. This applies to both circumstances whether it is still under 30 days policy or the one-year warranty.
Nokia also clearly insists that a return of any phone is only acceptable in the country of purchase. If you bought a phone in the United States and went to Canada or maybe Australia and found issues with the device, it is impossible to walk into any Nokia retail store in that region and make a return.
How long does it take for a refund to be paid?
Once the returned phone is received at the warehouse and all the requirements are checked and approved, the refund is made within 5-7 working days.
Is my data going to be erased when I return my phone?
Nokia strongly advises that if possible, one should make a secure backup of the data in the device should there be a necessity to clear the phone’s memory in the process of repair. In cases of a replacement, it is clear that you may not retrieve your data back, so, to avoid such inconveniences, it is recommended that you save your data on a separate medium before returning your phone.
Can one return a pre-order after it has been shipped?
Yes. Nokia grants you the right to return a pre-ordered item within 15 days whether it is you or a person indicated by you.
Does one pay for a replacement once a return is successful?
If the damage is covered by the Nokia protection plan according to the terms and conditions, you will only be required to pay for the deductibles that are not covered. This also applies to phones that are covered under the Nokia extended warranty.
Conclusion
Nokia phones are hard bricks that work beyond limits, even so, there still are reasons that may compel one to return them. They sure do have friendly return policies in place because they make quality phones. You can return your phone within 30 days after purchase if you have issues operating it. Plus, you can still return a phone that still has a warranty that runs up to one year depending on the terms and conditions of the particular phone.
